Information & FAQ's
- I want to return a purchase. What do I do?
- Print return form found here.
- Customer provides their own shipping label and pays for the shipping.
- How long does it take to receive my refund?
- We will process your refund within 5 business days, after we receive the return. The refund will be issued to the payment method used to make the original purchase.
- Do you charge restocking fees?
- We DO NOT charge any restocking fees.
- How long do I have to return an item?
- You have an unlimited return window. You may return any item, for any reason at any time!
- How quick will my order ship?
- As "Quick" as you want! Depending on the shipping option you choose, most orders are processed within hours of being placed. We guarantee you an exact delivery date for every order. Just call our customer care team at 1 (800) 928-6175.
- When will my order arrive? Will you send me a tracking number?
- Quick! We guarantee you an exact delivery date for every order. After your order is processed, we will email you a tracking number confirming the delivery date.
- How is my order shipped?
- We use FedEx Ground as our standard shipping service. You may upgrade to FedEx 3 Day Air, 2 Day Air, or Next Day Air during checkout if you require faster delivery.
- How do I cancel my order?
- Call us immediately at 1-800-928-6175 to cancel an order. We process and ship most orders within minutes of receiving them; so if you need to cancel please let us know as soon as possible.
If you need to cancel an order after business hours, please email your order number and request to firstname.lastname@example.org.
- Some of my items were damaged in shipping. What do I do?
- Don't worry, we guarantee to replace any item for you free of charge. First, there is no need to return an item that is damaged. Second, please contact our customer service team at 1-800-928-6175 to report the damages. We will ship out free replacements immediately using the same shipping service as was used on the original order.
No Damage Conditions:
• Damages / Shortages must be reported within 30 days of package receipt.
• Replacements will be shipped with same service level as original order.
• Free replacements provided within 48 continental states. Refunds will be issued for all other orders.
- There is an issue with my order. What do I do?
- We guarantee to resolve any issue that may arise with an order. Please contact our Customer Service Team at 1-800-928-6175 to report the issue with as much detail as possible.
Order Issue Conditions:
• Damages / Shortages / Order issues must be reported within 30 days of package receipt.
• Any required replacements will be shipped with same service level as original order.
• Free replacements provided within 48 continental states. Refunds will be issued for issues on all other orders.
- What countries do you ship to?
- We ship to all addresses in the USA and Canada.
- What payment methods do you accept?
- We accept American Express, Discover, Mastercard, Visa, Amazon Payments, and PayPal. We do not accept purchase orders or offer payment terms.
- Do you charge sales tax?
- We only charge sales tax if you reside in one of the following states: Indiana, Kentucky, South Carolina, or Virginia.
- Is my credit card information secure?
- Yes, we use the strongest encryption available to protect your information. You may also place a phone order with us, if you do not wish to enter your credit card information on the checkout form.
- Can I order in bulk and get a discount?
- Yes, we offer quantity discounts right on our site for almost every item. No wholesale account needed!
- How can I speak to a "real person" to get a question answered?
- Our customer service team can be reached by telephone Monday through Friday, 9am-5:30pm Eastern. Give us a call at 800-928-6175.
Piedmont, South Carolina