If you are unsatisfied with your order for any reason, return it to us within 60 days of the purchase date for a full refund of the purchase price. A two part return slip is included on the right hand of the packing slip that arrived with your order. Secure the top half of packing slip, which is printed with our address, on the outside of the return package. Please fill out the bottom half with the quantity of the item(s) being returned and a reason for your return. Include this portion of the packing slip inside the return package with the returned merchandise. We’ll process your return within ten days of delivery to our warehouse. You’ll receive an email including a receipt of your refund as soon as the return has been processed.
For all Returns, Please Note the Following:
For your security, we recommend that you ship returns via carriers with tracking services or by insured federal mail. Save-on-crafts.com is not responsible for any return that is lost or damaged during shipment back to our warehouse. Please be sure to obtain tracking information as this will be your confirmation of receipt by the warehouse. Unfortunately, we cannot refund return shipping charges.
If any of the items from your order are missing, broken, or damaged when your package arrives:
Please contact a customer service representative for assistance as soon as possible by contacting customer service. Give us a call 831-768-8428 or send us an email containing your name, order number and a description of the problem. We can be reached at firstname.lastname@example.org.
If you believe that you have been shipped an incorrect item:
Please refer to the item description on the included packing slip or on the Save-on-crafts.com website. If you need assistance, please contact our customer service team.