Frequently Asked Questions Save-on-crafts.com Customer Service Email: customerservice@beverlys.com
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Save-on-crafts is not just about crafts. It is about events and party planning. We offer you glass vases, charger plates, decorations, floral supplies, lights and just about everything you will need for an elegant and memorable event. And all at substantial savings --- 20% to
60% discounts, every day. We offer a great collection of party and wedding supplies with unparalleled service at the lowest prices. If it's a party you are having chances are save-on-crafts has what you need at half the price elsewhere.
Save-on-crafts.com is committed to providing you with an
excellent selection of brand name products at the lowest prices on the
web.
We are a division of Beverly Fabrics Inc. Beverly's has been in business since
1968, and operates 28 retail stores in California . Beverly's is the second largest privately owned chain of Craft stores
in the United States. We are located in Watsonville, California .OUR GUARANTEE Complete satisfaction is not only a
guarantee, it’s our policy. If you do not feel that your purchase has lived up to
your expectations, we will gladly refund the
purchase price.
Customers may place orders 24 hours a day, seven days a week or call us at (831) 768-8428 or (831) 768-8439.
Shipping Information
Frequently Asked Questions:
Browse our catalog by using the navigation
at left, or using the search. Once you have found what you are looking for,
click on the order button to add to your shopping cart. You will see your
shopping cart which will list the cost for each item and also show how many are
in stock. You can change your mind later and easily add and subtract items from
your shopping cart. We do receive merchandise daily, so please, check back to
see if the item is back in stock. Continue shopping until you're ready to check
out. When you have finished shopping, click on the Shopping Cart. You can
remove items, add or subtract from the quantities ordered by using the buttons
provided in the shopping cart.
Do you have a catalog?
How will I get confirmation that my order shipped?
Your order confirmation and order number will be also emailed to you. You
will receive a second email when the order ships showing total amount to be
charged. The second email will be updated to show the exact quantities being
sent and any changes to shipping charges based on any requests for alternate
shipping. This email will also include a tracking number (if available). Note:
It is very important that you enter your correct email address when you place
your order. If you mistype your email address, we will not be able to send you
your order confirmation, tracking number and order shipment confirmation.
Please review the "Shipping Status" information
for current processing and delivery times. If you have
any other questions on our shipping policy please us email at: customerservice@beverlys.com or call us at: (831)768-8428 or
(831)768-8439
What are my shipping options?
UPS Ground, 3 Day Select, Second Day Air, Next Day Air and U.S.
Postal Service Priority Mail.
APO & FPO addresses:
Unfortunately, USPS priority mail orders that are shipped to APO/FPO addresses cannot be tracked.
so we cannot be
responsible for United States Postal Service shipments. We recommend that you
contact us prior to placing your order if you are uncertain which shipping
method to choose. Our representatives will be happy to assist you with this
issue. Your order will not be trackable or insurable. We cannot accept any responsibility
for lost APO, FPO shipments. APO customers are 100% responsible for delivery of
the products once they have shipped from our facility.
At this time, we are unable to ship internationally. Our system is only set up to handle orders
shipped within the US including Alaska, Hawaii, Puerto Rico, Guam, U.S.
Virgin Islands, US Territories and APO/FPO addresses.
How do I know if my items are available?
You will not be able to order any item that is not available in our store.We try to restock our inventory immediately. But in some cases we will have to wait for restocking. We are trying to get you the lowest price available and sometimes must wait for restocking. Sorry, we do not
back order items.
What credit cards do you accept?
We accept Visa, MasterCard, American Express and the Discover Card.
Is my credit card information secure?
Yes, we encrypt all information sent via the Internet, so that data arrives privately and securely at its destination.
Save-On-Crafts.com makes every effort to protect your online order by using Secure Sockets Layer (SSL) Technology.
When is my credit card charged?
The
order and payment information you provide will be sent electronically and
processed immediately. Freight/Mailing charges will be included.
Save-on-Crafts.com Return and Replacement Instructions
We cannot accept returns without the Return Authorization Number.
- If any of the items from your order are missing, broken, or damaged when your
package arrives, please contact a customer service representative for assistance
within 2 business days of delivery by calling 831-768-8439 or by sending an
email containing your name, order number and a description of the problem to
customerservice@beverlys.com. We will issue you a return authorization number that
should be placed on the box.
Returns received more than 60 days from the purchase date will not be processed or credited. To make a return, use
the two part return slip located on the right hand side of the included packing
slip. The top half of the return slip is designed to be attached to the outside
of the return package and is printed with the address of the return department.
Please note that this is not a prepaid address label and postage is required to
ship all return packages. The bottom half of the return slip must be filled out
with the quantity of which item is being returned and the reason behind the
return. The bottom half should be included inside the package with the returned
items. Returned orders will be processed within 3-4 weeks of delivery to our
warehouse. Once your return has been processed, an email listing the amount of
the credit issued will be sent to the email address you supplied at the time the
order was placed.
For all Returns, Please Note the Following:
-For customer security, please only ship
returns via carriers with tracking services or by insured federal mail. Save-on-Crafts.com is not responsible for any return that is lost or damaged
during shipment back to our warehouse.
-Original and return shipping charges will not be credited.
-Items cannot be returned for an exchange of any other item. Items can be
returned for credit only. (See return instructions above)
-For questions regarding the processing status of returned orders, contact the
returns department at customerservice@beverlys.com . Please remember that, depending on
the return shipping method, it may take up to three weeks for your order to be
delivered.
Once we have received and processed your return, we will
send you an email stating the amount we are crediting your credit card. Please
allow 10 business days for us to process your return. It may take up to two
credit card statements for your credit to appear.
Complete satisfaction is not only a guarantee, its Save-on-crafts policy. If you do not feel that your purchase has lived up to
your expectations, you have 60 days from the time of receipt to return it. We
will gladly refund the purchase price or replace the item.
If we do not receive credit card information from you in 5 working days your order will be
canceled. Your prompt response will expedite your order.
When emailing us about
your order, please place your order number in the subject heading so we
may expedite your request.
Will you share my E-mail address with other businesses?
Absolutely Not. We do not share or sell any customer emails or information.
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How can I speak with someone to get a question answered
about a product?
If you have a question that we did not address, call our Customer Service Dept., Monday - Friday 9am-5pm PST
Main line: (831) 768-8428
You may also contact us by email at customerservice@beverlys.com
When emailing us about your order, please place your order number in the subject heading so we may expedite
your request. A Customer Service representative will return your call or email as soon as possible.
Questions
or comments? Please e-mail
us with your feedback and suggestions. We appreciate hearing from you.
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