Save-on-crafts.com Info

Frequently Asked Questions Save-on-crafts.com

Live Chat (M-F 9am-5pm P.S.T.)

Customer Service email: customerservice@save-on-crafts.com
Phone: (831) 768-8428
Monday - Friday 7 am-5 pm PST
Saturday 7am-3pm PST

Save-on-crafts
Watsonville, CA 95076

We rely on your product suggestions. Please let us know if there is something you would like us to carry.
Please send any suggestions or corrections to Editorial: cssupervisor@save-on-crafts.com

Save-on-crafts is not just about crafts-it is about events and party planning. We offer you glass vases, charger plates, decorations, floral supplies, lights and just about everything you will need for an elegant and memorable event. And all at substantial savings --- 20% to 60% discounts, every day. We offer a great collection of party, event and wedding supplies with unparalleled service at the lowest prices. If it's a party you are having -chances are save-on-crafts has what you need at half the price elsewhere.

Save-on-crafts.com is committed to providing you with an excellent selection of brand name products at the lowest prices on the web.

OUR GUARANTEE Complete satisfaction is not only a guarantee, it’s our policy. If you do not feel that your purchase has lived up to your expectations, we will gladly refund the purchase price.

Customers may place orders 24 hours a day, seven days a week or call us at (831) 768-8428 .

Shipping Information

We are only shipping in US at this time. International customers see more information on freight forwarding providers.

Frequently Asked Questions:

How do I place an order?
Do you have a catalog?
How will I get confirmation that my order shipped?
How do I know if my items are available?
How long does it take for an order to ship and what will the shipping charges be?
What are my shipping options?
Do you ship internationally?
What credit cards do you accept?
Is my credit card information secure?
When is my credit card charged?
What is your Return Policy?
How long does my refund take?
Privacy Policy
How can I speak to a "real person" or get a question answered?
Our Guarantee

How do I place an order?

Browse our catalog by using the navigation at left, or using the search. Once you have found what you are looking for, click on the order button to add to your shopping cart. You will see your shopping cart which will list the cost for each item and also show how many are in stock. You can change your mind later and easily add and subtract items from your shopping cart. We do receive merchandise daily, so please, check back to see if the item is back in stock. Continue shopping until you're ready to check out. When you have finished shopping, click on the Shopping Cart. You can remove items, add or subtract from the quantities ordered by using the buttons provided in the shopping cart.

Once you have placed your order you will then arrive at a confirmation page. Your order confirmation and order number will be emailed to you.
Important : Please be sure to enter your correct email address. If you mistype your email address we will not be able to send you your order confirmation message or your order shipment confirmation.

Only credit cards and PayPal can be taken online. We accept Visa, MasterCard, American Express, and Discover. The order and payment information you provide will be sent electronically and securely. Your order will be processed immediately. You will receive an email within 60 minutes confirming your order. Contact us by email at customerservice@save-on-crafts.com if you find you must make additional changes to your order after checking out

When emailing us about your order, please place your order number in the subject heading so we may expedite your request.

Do you have a catalog?
Sorry, we do not have a catalog. Due to the ever changing nature of our product line, we do not maintain a printed catalogue. All in stock items are listed online.

Our products are listed our site only.

How will I get confirmation that my order shipped?

Your order confirmation and order number will be also emailed to you. You will receive a second email when the order ships showing total amount to be charged. The second email will be updated to show the exact quantities being sent and any changes to shipping charges based on any requests for alternate shipping. This email will also include a tracking number (if available). Note: It is very important that you enter your correct email address when you place your order. If you mistype your email address, we will not be able to send you your order confirmation, tracking number and order shipment confirmation.

How long does it take for an order to ship and what will the shipping charges be?

Please review the "Shipping Status" information for current processing and delivery times. If you have any other questions on our shipping policy please us email at: customerservice@save-on-crafts.com or call us at: (831)768-8428

What are my shipping options?

UPS Ground, 3 Day Select, Second Day Air, Next Day Air and U.S. Postal Service Priority Mail.

Ground is generally the most cost effective shipping choice. You will get your shipping total when you order, unless your total order weight exceeds the allotted maximums for the shipping method chosen during the check out process (in which case we will email or call you with the freight total before shipping). Orders are not shipped until billing and credit card information is verified and the bank provides an authorization. If there is a problem with your order due to payment information you entered, we will contact you via e-mail or phone. Please be advised that only USPS Priority Mail (and in some cases 2nd Day Air) is available for orders shipped to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, US Territories and APO/FPO addresses.

APO & FPO addresses: Unfortunately, USPS priority mail orders that are shipped to APO/FPO addresses cannot be tracked. so we cannot be responsible for United States Postal Service shipments. We recommend that you contact us prior to placing your order if you are uncertain which shipping method to choose. Our representatives will be happy to assist you with this issue. Your order will not be trackable or insurable. We cannot accept any responsibility for lost APO, FPO shipments. APO customers are 100% responsible for delivery of the products once they have shipped from our facility.

Do you ship internationally?

Our system is only set up to handle orders shipped within the US including Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, US Territories and APO/FPO addresses.

We are only shipping in US at this time. International customers see more information on freight forwarding providers.

How do I know if my items are available?

You will not be able to order any item that is not available in our store.We try to restock our inventory immediately. But in some cases we will have to wait for restocking. We are trying to get you the lowest price available and sometimes must wait for restocking. Sorry, we do not back order items.

What credit cards do you accept?

We accept Visa, MasterCard, American Express and the Discover Card. Also Paypal.

When emailing us about your order, please place your order number in the subject heading so we may expedite your request.

Is my credit card information secure?

Yes, we encrypt all information sent via the Internet, so that data arrives privately and securely at its destination. Save-On-Crafts.com makes every effort to protect your online order by using Secure Sockets Layer (SSL) Technology.

When is my credit card charged?

The order and payment information you provide will be sent electronically and processed immediately. Freight/Mailing charges will be included.

What is your Return Policy?

Save-on-Crafts.com Return and Replacement Instructions

For all Returns, Please Note the Following:

If for any reason you do not want to keep an item you have purchased:
You may return any unused, unopened, undamaged item within 60 days of the purchase date for a refund of the item’s purchase price. Returns received more than 60 days from the purchase date will not processed or refunded.

To make a return, use the two part return slip located on the right hand side of the included packing slip. The top half of the return slip is designed to be attached to the outside of the return package and is printed with the address of the return department. Please note that this is not a prepaid address label and postage is required to ship all return packages. The bottom half of the return slip must be filled out with the quantity of which item is being returned and the reason behind the return. The bottom half should be included inside the package with the returned items. Returned orders will be processed within ten days of delivery to our warehouse. Once your return has been processed, an email listing the amount of the refund issued will be sent to the email address you supplied at the time the order was placed.

For all Returns, Please Note the Following:
-For customer security, please only ship returns via carriers with tracking services or by insured federal mail. Save-on-crafts.com is not responsible for any return that is lost or damaged during shipment back to our warehouse. Please be sure to obtain tracking information as this will be your confirmation of receipt by the warehouse. -Original and return shipping charges will not be refunded. -Items can be returned for a refund only.

If any of the items from your order are missing, broken, or damaged when your package arrives:
Please contact a customer service representative for assistance within 2 business days of delivery by calling 831-768-8428 or by sending an email containing your name, order number and a description of the problem to customerservice@save-on-crafts.com.

If you believe that you have been shipped an incorrect item:
Please refer to the item description on the included packing slip or on the Save-on-crafts.com website. If you need assistance, please contact our customer service representatives at the phone number or email address listed above.

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How long does my refund take?

Once we have received and processed your return, we will send you an email stating the amount we are crediting your credit card. Please allow 10 business days for us to process your return. It may take up to two credit card statements for your credit to appear.

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OUR GUARANTEE

Complete satisfaction is not only a guarantee, its Save-on-crafts policy. If you do not feel that your purchase has lived up to your expectations, you have 60 days from the time of receipt to return it. We will gladly refund the purchase price or replace the item.

PAYMENT:

We accept MasterCard, Visa, American Express, Discover Cards and PayPal for online ordering.

If we do not receive credit card information from you in 5 working days your order will be canceled. Your prompt response will expedite your order.

When emailing us about your order, please place your order number in the subject heading so we may expedite your request.

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Privacy Policy:

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

Save-on-crafts Privacy Policy

1. Save-on-crafts collects information necessary to respond to your requests for our services. Some information is gathered when you order. This information includes, but is not limited to, name, physical address, email address and phone number. The information is stored to make providing our services easier for you, and to provide specials, product information and newsletters to you. You may opt out of these communications at any time. Your information is never shared with any 3rd party sources except if a 3rd party is used for the communication itself.

2. Save-on-crafts uses the information collected from you in accordance with this Privacy Policy. Save-on-crafts may also disclose your information if required to do so by law, court order or as required by other governmental or legal entities. Save-on-crafts.com will never sell, trade or rent your information to other parties.

3. What are cookies and how Save-on-crafts uses them: Cookies are small bits of code, usually stored on a user's computer hard drive, which enable a web site to "personalize" itself for each user. No other company has access to our cookies. Cookies are not used by us to retrieve any information about you from your computer that you have not voluntarily given to us.

How can I speak with someone to get a question answered about a product?

If you have a question that we did not address, call our Customer Service Dept., 831-768-8428 , Monday - Friday 7am-5pm PST or use "live chat" to talk directly to the warehouse.

Contact webmaster & buyers directly at cssupervisor@save-on-crafts.com

You may also contact customer service by email at customerservice@save-on-crafts.com When emailing us about your order, please place your order number in the subject heading so we may expedite your request. A Customer Service representative will return your call or email as soon as possible. Or use live chat (see top of the page)during the hours we are availble.

Customer Service:

831-768-8428
Watsonville, California

customerservice@save-on-crafts.com

Save-on-crafts is a family operated business that was founded in 1968. We carry thousands of wedding, event, craft and seasonal items available for all of your project needs.

Questions? Please e-mail us

Suggestions, comments? Please e-mail us with your feedback and suggestions. We appreciate hearing from you.

You can get to our site via http://www.save-on-crafts.com