Facebook

Wedding decorations, party supplies, home décor & craft supplies at 20-70% off. Save On Crafts brings you classic and trending fashions.

X
* indicates required
Need Help?   Live Chat    (831) 768-8428
Shop Categories


Shopping Cart

Information & FAQ's


 - Click to enlarge
How do I place an order?
Browse our products by using the left navigation menu or our search bar. When you’ve found something fabulous, click on the teal “Add to Cart” button. You can edit the quantity you’d like in the box next to the Add to Cart button. Adding something to your cart will automatically take you to your cart page, where you can view the goodies you’ve added so far. Click the “Keep Shopping” button to continue hunting for more treasures, or click on the gray “Checkout” button to place your order. You can return to your cart at any time by clicking on the teal shopping cart icon at the top right of your screen.

Checkout in three easy steps:
  • From the cart, go to the shipping and billing page and tell us where to send all the great stuff you just found, and enter payment information.
  • Click on the gray “Continue” button to review your order and information.
  • Then – and this is the most important step – click on the gray “Send Order” button. After clicking on “Send Order”, you should see a screen that confirms that your order was successful!
Visa, MasterCard, American Express, Discover, and PayPal are all welcomed methods of payment. Your order and payment information are sent electronically and securely. Your order will be processed immediately, and you’ll receive an email within one hour confirming your purchase and providing you with an order number. Want to adjust quantities of an item you've ordered? Changed your mind on something? Send us an email at customerservice@save-on-crafts.com, and we can help you adjust your order. When emailing us about your order, place your order number in the subject heading so we can assist you as swiftly as humanly possible.
Do you have a catalog?
We don’t have a dead tree version of a catalog right now (and with a product selection of over 6,000 items that grows and changes every day, we doubt you’d really want one). Our website is our catalog, and if you’re having a hard time finding a particular product, our customer service team is excited to help you locate it. Just shoot us a live chat message, give us a call, or send us an email.
Do you have international shipping?
Yes! We are pleased to offer shipping to customers outside of the United States. Many countries require the payment of duties, taxes, VAT or other international shipping fees and costs. During the checkout process, you may have the option to pre-pay these charges. If you opt to pre-pay, Save On Crafts guarantees that you will not have to pay more than the amount cited. In such a case, we arrange with the shipper to charge any of these costs to Save On Crafts, therefore relieving you of any responsibility for these charges when your order is delivered.
How Will I Get Confirmation My Order Has Shipped?
Within an hour of your order, you will receive an order confirmation email, which includes a receipt for the order, the order number, and the shipping address we have on file. As soon as your order has shipped, you’ll receive a second email, which will include a tracking number so that you can track the location of your package.
What if I didn’t receive an order confirmation email?
We recommend that you print your order confirmation screen upon clicking the “Send Order” button so that you have a record of your order. If you do not receive an order confirmation email within an hour of placing your order, first check your email spam folder. If you are still unable to locate the confirmation email, contact our customer service team for further assistance.
How do I know if my items are available?
Real time inventory is available on every product page. It is sometimes possible for us to special order extra quantity if we don’t have the quantity you’ll need in stock. Contact customer service to inquire about this possibility.
An item I want is out of stock. When will it be available?
Most items take 3 to 4 weeks to restock. However, some of our products are shipped from overseas, and can take up to 8 weeks in transit time. In some cases – such as our natural products that are grown and harvested seasonally – restocking might not be possible until the following harvest. However, in all cases, we’re happy to work with you and give you our best estimate of when an out of stock item will become available. Contact Us
How long does it take for an order to ship and what will the shipping charges be?
We work hard to ship all orders within one business day. However, orders placed after 4:00 PM Pacific Time (PST) Friday will ship the next Monday. Orders placed on Saturday or Sunday usually ship on Monday but will ship no later than Tuesday.


Shipping charges are based on the weight and dimensions of your entire order and vary depending on how far the order will need to travel as well as the shipping method selected. During the checkout process, exact shipping costs for each shipping option are displayed after you enter your zip code.
What are my shipping options?
Customers residing in the United States may choose among Ground UPS, USPS Priority, 3 Day Select, 2nd Day Air, and Next Day Air shipping options. Customers living within driving distance of our Watsonville, CA warehouse may schedule an appointment to pick up orders in person (there is no shipping cost associated with this option). At this time, the only shipping methods available on orders to Puerto Rico, Guam, U.S. Virgin Islands, FPO, and APO addresses is U.S. Priority Mail. To view estimated delivery times for each shipping method, visit our shipping page.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, and Check.
For customers wishing to pay by check, please complete and print out the checkout page. Mail the checkout page and check for your order’s total to:

Save On Crafts
9019 Soquel Dr., Ste. 175
Aptos, CA 95003

Once the check is in the mail, please allow 2-3 weeks for processing.
Is my credit card information secure?
Yes. We encrypt all information sent via the Internet, so that data arrives privately and securely at its destination. Save-On-Crafts.com makes every effort to protect your online order by using Secure Sockets Layer (SSL) Technology.
When is my credit card charged?
Your order and payment information will be processed immediately after you click on the “Send Order” button on your Order Review page. Within an hour, you will receive a confirmation email, which includes a payment receipt and order number. Want to add more items to your order? Changed your mind on something? Send us an email at customerservice@save-on-crafts.com, and we can help you adjust your order. When emailing us about your order, place your order number in the subject heading so we can assist you as swiftly as humanly possible.
What is your return policy?
You may review our return policy here.
How long does my refund take?
We’ll process your return within ten days of delivery to our warehouse. You’ll receive an email including a receipt of your refund as soon as the return has been processed.
Do you do backorders?
At this time, we are unable to accommodate backorders. However, it is sometimes possible for us to special order extra quantity if we don’t have the quantity you’ll need in stock.Contact customer service to inquire about this possibility.
Does Save On Crafts offer coupon codes?
Many websites may claim to offer Save on Crafts Coupons or promo codes. But the truth is that Save On Crafts does not offer promo codes or coupons. We don’t believe it’s fair to make our DIY brides and party planners wait for an annual sale or waste their time hunting online for an elusive coupon code. The Save On Crafts ethic is to provide our customers – a huge number of whom are repeat customers – with reliably low prices on a large and growing selection of quality products, 365 days a year. If you’re seeking a ridiculous deal, check out our sale page. This is where we showcase products from last season to make room for our new fabulous finds!
Save-on-crafts Privacy Policy (UPDATED: 05/3/2017)
Please visit our Privacy Policy Page to review how we protect you.
How can I speak to a "real person" to get a question answered?
Our customer service team can be reached by telephone Monday through Friday, 7am-5pm Pacific. Give us a call at 831-768-8428. If you prefer to text chat with a customer service representative, click here to begin a conversation. Live chat is available M-F from 7am to 5pm Pacific.




Customer Service:

831-768-8428
Watsonville, California

customerservice@save-on-crafts.com